“Our goal was to get our senior Leadership team to coach their team members to achieve their best while remaining in control of their emotions during difficult conversations. Una explored the behaviours needed so that the team became aware of their triggers, could remain in a productive state, and implemented the brilliant GROW system for coaching to success. Our senior Leadership team is now thriving in taking on difficult conversations and navigating to successful growth for their teams by creating a positive culture of trust and personal development.”

Jennifer Emerson, Director of People and Culture, Midlands Park Hotel, Portlaoise

“In my capacity as a HR Manager, I understand that everyone has a degree of emotional intelligence. I wanted to enhance my own knowledge and awareness in this complex area. Una brought the topic to life through her own, obvious, passion and knowledge on the subject, delivering structured and relaxing tutorials which allowed all participants to fully engage, and to gain important knowledge and insights, in a safe, collaborative environment. I would highly recommend the programme for anyone working in a managerial-grade role, looking to advance their EI skills to enable them to be a better people manager, and also to assist them with their career progression.”

Mick Dougan, HR Manager, Carlton Hotel, Dublin Airport. 

“I had met Una through the IHF “Shaping Brighter Futures” Conference where she blew everyone away with her talk on the importance of Emotional Intelligence. I then asked Una to undertake a development programme for 3 of our team at Cahernane who had moved into senior positions. I noticed a marked difference in the Leaders’ attitudes, confidence and self-awareness following the training. I would highly recommend Una for any EI training or coaching needs especially in the hospitality industry. She is just brilliant with an amazing warm personality and positive outlook on life.”

Emer Corridan, General Leader, Cahernane House Hotel, Prem Group

“We engaged with Una to deliver a 12-month-long Senior Leadership Development Programme. The programme has been designed specifically for our needs and to equip our Senior Team with new skills around coaching and Emotional Intelligence. We can already see the benefits that have been delivered by Una in a very engaging, relevant, clear, and beneficial way for our team. Our team is getting a very real understanding of how important this whole area is and also the benefits to them as Managers which will of course help our business continue to thrive.”

Michael Skehan, General Manager, Granville House Hotel

“The transformation of any team is essential. Engaging in an emotional intelligence journey with our senior team has strengthened our culture and bond as a team.  I would highly recommend this programme with Una to any business with great aspirations for a bright future.”

Lorraine Heskin, CEO and Founder of The Gourmet Food Parlour Group.

“We commenced working with Una Crilly at the start of 2023 to assist us in Emotional Intelligence and Coaching for Leaders within our organisation. From the beginning of our journey, Una was so thorough in planning and the execution of the program. This is the first of its kind for FBD Hotels & Resorts and it has had such a positive impact on our organisation. Una has gotten to know our Leadership team and has now commenced working with each of our hotel’s senior teams to embed this program throughout our business. Our plan is to continue to cascade this program down to middle management and HOD’s. I am looking forward to continuing working with Una in the future.”

Natalie Smith – Group Head of People – FBD Hotel and Resorts, Ireland and Spain

“The Talk was amazing and so inspirational. Also I loved that the 5 habits were all with the letter ‘C,’ which helps you to remember.”

Jeanne Aikman, HR Director, Hyatt Andaz Hotel, London.

“It was a great honour to support Una Crilly at the Chef Leaders Event, with the ever-changing needs of their teams.”

Professor David Clutterbuck. One of Europe’s most respected writers and thinkers on leadership, coaching, and mentoring. 

“Una was a super speaker and uplifted the entire room. Her natural warmth and knowledge inspired Hotel leaders across Ireland to see hope in these tough times and the practical strategies she offered were brilliant.”

Aaron Mansworth FIHI, Managing Director of Trigon Hotel Group.

“I highly recommend Una Crilly from Positive Impact as a Hospitality Leadership Consultant. Her collaboration in developing leaders and managers through coaching has been invaluable to our business this year. Una has led two key workshops (EI and Coaching Skills) as part of our development strategy at Cliste / iNUA, with more planned in the future.

Una’s expertise, optimism, and approach have made a significant impact on our leadership development journey. Una is a strategic business partner in our learning and development initiatives, and we look forward to continuing our collaboration with Una.”
Deirdre Buckley – Group HR Director – Cliste/iNua Group, UK and Ireland

“Una worked for us on the re-launch of our Performance Development system. The outcome was the successful launch of a new high quality, employee driven, PD system. Una really excelled in the delivery of training to circa 600 employees. The enthusiasm she brought into the training room was infectious. Una was a key enabler of our project and a key player in its success.”
Nessan Rickard, H.R. Director , Irish Blood Transfusion Service

“I have been coached by Una earlier this year and would definitely recommend her as a coach to anyone seeking qualified life and business coaches.”
Maya Atanayeva, Team Client Manager, Gartner London

“Una is a top class professional, passionate about her work. It was a pleasure to work with her and to learn so much about her field from such an accomplished executive.”
Anthony Stokes, Procurement Director (Europe) at Circle K Procurement and Brands

“We have had the pleasure of working with Una to make significant behavioural changes within our management team in various areas in the hotel. Una is very structured and organised our training to suit the availability of our personnel.
Una has an inherent ability to inform her audience, irrespective of the complexity of the content, in an clear and engaging manner ensuring maximum understanding of the topic.
I would have no hesitation in recommending Una to any organisation requiring professional training carried out with passion and humour.”
Adrian Noonan, Proprietor, Knockranny House Hotel

“Una Crilly is a very insightful coach who has delivered results for individuals and teams in the IBTS. Her professional people development approach coupled with a real desire to support others to reach their potential is a stand out feature of Una’s style. I would not hesitate to recommend Una for work involving, performance development, individual and team coaching, facilitation and wellbeing initiatives or supports.”
Idelle Hawkins, HR Director, Irish Blood Transfusion Service

“After just 2 sessions with Una, our senior management team is noticeably more inspired and motivated. They have new tools for dealing with challenges and their confidence as leaders has grown. The team has grown closer, people are supporting each other and we have a solid foundation to grow and expand the business.”
Jennifer O’Donnell, Head of Operations, Gourmet Food Parlour Group

“I would absolutely recommend the EI programme with Una and found it very valuable.

I felt it brought about the importance of coaching in the workplace and how empathy is so important when trying to manage our teams.

As leaders we value the importance of EI and the value it brings to our organisations.”
General Manager, Cork Talbot Hotel

“Emotional intelligence is not only a valuable personal attribute but also a critical leadership skill. The tangible business return from Una’s Leadership & Emotional Intelligence Development Programme has been unprecedented for our company. Since implementing the learnings from the programme, we have seen: A decrease in staff turnover by 20%, attributed to improved leadership, team cohesion, and employee engagement.
A reduction in absenteeism by 35%, as a result of enhanced workplace morale and wellbeing.
An increase in sales by 6%, driven by stronger customer engagement, more collaborative team efforts, and improved focus on shared goals.”
Ann Kane, Pettitts SuperValu, Group Human Resources Manager

“At first I thought this course would not be something for me, I was VERY worng.

This course will open your eyes and give you the tools to help you manage your staff and yourself in a better way.

It helps you to understand why you work the way you work, and how you can change to be a better leader”
Alan Fitzmaurice, Executive Chef, Glasshoue Hotel & President of Panel of Chefs Ireland

“We used Una for emotional intelligence, goal setting, coaching and self development with the senior members of our management team over the past few months. We have found the courses to be so engaging and informative and our team have implemented so many of the skills in our organisation with such positive results.

I would say our leadership team learned to be better and more engaged leaders and this has led to a happier and more productive work environment.

We look forward to working with Una on further education initiatives in the future”
David Fitzgerald, General Manager, Fitzgeralds Woodlands House Hotel