This course supports line managers in developing a more effective, modern approach to leading others by using a coaching style of leadership.

As traditional directive management becomes less effective, managers need strong communication, listening, and relationship-building skills to drive performance and retention. The course focuses on enhancing active listening, improving communication in performance conversations, and developing practical coaching techniques that support accountability and growth. Participants will build trust and rapport, learn how to handle challenging conversations with confidence, improve time management and delegation, and measure and reflect on the impact of their leadership approach to achieve sustained team performance and productivity.

The aim of this course is to help managers have powerful coaching conversations to unlock the true potential of their team, maximise their performance and improve the customer experience. Traditional management approaches rely heavily on a directive approach. Coaching is a non-directive, empowering people to take ownership, be accountable, more innovative and deliver improved performance. This course is designed to allow managers to have powerful coaching conversations with their team to boost performance, wellbeing, retention and creating an enhanced customer experience.

To support and equip Chef Leaders with leadership skills and strategies to manage a successful kitchen team, in conjunction with IHF Skillnet.

This monthly Chef Leader Masterclass Programme, over 6 months and starting in September is to support implementing positive changes in hotel kitchens. These are 90-minute sessions to support Chef Leaders with cutting edge leadership strategies and techniques to develop emotional intelligence skills required for the modern kitchen workplace.

For GM’s, People Managers and HR Managers in hotels who have an interest in learning more about how Emotional Intelligence can build a better workplace – in conjunction with IHF Skillnet.

Outcomes: The attendees will learn to improve how they connect, communicate and influence others, in turn, enhancing leadership ability, personal relationships and well-being.