Leading With Emotional Intelligence
What if managing your team didn’t have to come at the cost of your energy, sanity, or weekends?
Leading With Emotional Intelligence is the go-to leadership development program for results-driven professionals who are ready to build stronger teams, boost performance, and lead with impact without the stress and exhaustion of doing it all themselves.
Whether you’re managing Gen Zs or seasoned pros, navigating rapid change, or just tired of firefighting every day, this program gives you the tools, skills, and emotional intelligence to lead with confidence, clarity, and calm.
Before we tell you about this life-changing programme, let’s talk about who it’s really for:
You’re a driven, ambitious leader
who wants your team to be more motivated, engaged, and consistently perform at a high level without relying on you to do the work for them.
Instead, you’re firefighting, micromanaging, and picking up the slack.
You’ve set high standards
But your team isn’t rising to them.
You’re frustrated, drained
And wondering if there’s a better way to lead without burning out.
“50% reduction in employee turnover rates”
We engaged with Una to deliver a Senior Leadership Development Programme. The programme has been designed specifically for our needs and to equip our Senior Team with new skills around coaching and Emotional Intelligence. We can already see the benefits which have been delivered by Una in a very engaging, relevant, clear and beneficial way for our team. In real terms, we have seen a 50% reduction in employee turnover rates since investing in this leadership EI development programme.
Michael Skehan, General Manager, Granville House Hotel
You want your team to be:
✔ Motivated and proactive
✔ Focused and accountable
✔ Aligned with your values and vision
But the reality is:
✔ You’re saying yes to everything to keep your boss happy
✔ You’re not delegating because it’s faster to just do it yourself
✔ You’re avoiding tough conversations out of fear they’ll leave
✔ You’re working longer hours just to keep everything afloat
✔ You’re losing great people, and the ones staying aren’t performing
✔ You’re exhausted — physically, mentally, emotionally
Sound familiar?
It’s not that you’re not capable.
But you know what you want.
You want to:
✔ Build a team that’s cohesive, motivated, and accountable
✔ Delegate with confidence and develop people who take ownership
✔ Improve communication, trust, and connection
✔ Handle underperformance without fear or guilt
✔ Create a culture where people thrive — and stay
✔ Regain your energy, your time, and your life outside of work
And you absolutely can.
This is not just another leadership course.
This is a transformational programme that gives you the emotional intelligence skills, practical tools, and behavioural strategies to:
✔ Lead with calm, clarity, and confidence
✔ Motivate across generations — especially Gen Z
✔ Reduce turnover and raise performance
✔ Get more done, in less time — with less stress
✔ And finally… build the team you’ve always wanted
Whether you are
A General Manager, Heads of Department, and a Senior Leader
People Managers & Emerging Leader
HR & Learning and Development Professional
A Leader in Fast-Paced or People-Centric Industries
Here’s the truth:
You’re not showing up as your best self because you’re stretched thin, and no one taught you how to lead with emotional intelligence.
With the right tools, that all changes.
By the end of this program you will:
– Build a proactive, cohesive team—one that takes ownership and doesn’t rely on you to hold it all together
– Lead with emotional clarity, calm, and confidence even when everything feels urgent
– Motivate and manage across generations, including Gen Z, with less resistance and more results
– Delegate without second-guessing, coach for real growth, and have conversations that actually shift behaviour
– Make faster, smarter decisions grounded in empathy, not exhaustion
– Stop losing your top performers and start creating a culture they never want to leave
– Reclaim your evenings, your weekends, and your mental space without sacrificing performance or ambition
“20% decrease in staff turnover, 35% reduction in absenteeism, 6% increase in sales”
Emotional intelligence is not only a valuable personal attribute but also a critical leadership skill. The tangible business return from Una’s Leadership & Emotional Intelligence Development Programme has been unprecedented for our company. Since implementing the learnings from the programme, we have seen: A decrease in staff turnover by 20%, attributed to improved leadership, team cohesion, and employee engagement. A reduction in absenteeism by 35%, as a result of enhanced workplace morale and wellbeing. An increase in sales by 6%, driven by stronger customer engagement, more collaborative team efforts, and improved focus on shared goals.
Ann Kane, Pettitts SuperValu, Group Human Resources Manager
“Significant Impact on our Leadership Development Journey”
Una’s expertise, optimism, and approach have made a significant impact on our leadership development journey. Una is a strategic business partner in our learning and development initiatives, and we look forward to continuing our collaboration with Una.
Deirdre Buckley- Group HR Director- Cliste/iNua Group
” One of the best continuing education courses“
“One of the best continuing education courses I completed was “Leading with Emotional Intelligence in the Hospitality Industry” led by the incredible Una Crilly. Highly recommend this course for all Managers!”
Mary O’Higgins – Hotel Director Oranmore Lodge Hotel
Programme Details
MODULE 1: The Power of Emotional Intelligence
Command attention. Influence outcomes. Lead with precision.
Unlock the next level of leadership by mastering the science of emotion — the hidden driver behind every decision, action, and result. This transformative programme equips you with the tools to lead with clarity, calm, and conviction – no matter the pressure– You’ll learn to influence how others think and feel– Make sharper decisions faster– Create a ripple effect of high performance across your team– Say goodbye to firefighting and burnout – Step into the role of a focused, emotionally intelligent leader– Multiply your impact with less effort. It’s time to lead with purpose, precision, and power.
MODULE 2: The Aware Leader
See more. Feel more. Lead better.
Unlock next-level self-awareness that transforms how you lead and show up. Read people like a pro — anticipate reactions and influence outcomes before they unfold. Build emotional agility to adapt instantly to every person, challenge, and situation. Spark deeper connection and trust through powerful emotional empathy. Use the CARE model to shift mindsets, fuel performance, and elevate culture. Lead with impact — flexible, intentional, and always one step ahead.
MODULE 3: The Authentic and Expansive Leader
Say what matters. Decide what counts. Lead with courage.
Learn how to lead with your full voice—clear, confident, and emotionally grounded. You’ll turn difficult conversations into trust-building moments and lead with honesty that inspires. Then, step into expansive leadership by making bold, values-driven decisions with speed and clarity. You’ll drop the bias, lead with humility, and use a proven framework to stay effective, future-focused, and emotionally intelligent—no matter what comes your way.
MODULE 4: The Resilient, Empowering Leader
Bounce back fast. Inspire deep. Motivate like never before.
Own your triggers — control your reactions, reclaim your power – lead under pressure with strength, presence, and emotional stability – create a culture of resilience where people thrive, not just survive – crack the code on human motivation — and use it to fire up your team – empower individuals with conversations that unlock their next level – drive unstoppable momentum by turning emotional intelligence into action.
Enrol to this cutting edge EI programme and get:
✔ Four half-day instructor-led learning with an Executive Coach
✔A 75 page digital workbook to support note-taking, capturing insights and development planning
✔ Genos Emotionally Intelligent Leadership Assessments are provided during the programme and are used to turn feedback into actionable development steps.
✔ A 1:1 coaching call with an Executive Coach to debrief your EI Leadership report.
✔ A personalised emotional intelligence development plan including “nudge” reminders to assist with creating powerful habits.
Plus these bonuses to help you generate unstoppable momentum ( and keep it) to enhance you EI skills and build you high performing team:
Bonus 1:
A step by step guide to immediately build Psychological Safety in your workplace and see sky-rocketing results from your team.
Bonus 2:
Emotional Culture Survey to identify where to focus your efforts to boost performance and retention and a full report to build your action plan to keep your best people who deliver their best work.
Bonus 3:
Psychological safety and trust survey provide the exact action steps to build connection and trust.
Bonus 4:
Membership to our exclusive private WhatsApp group to connect and collaborate with like minded professionals.
