Essential People Skills for Line Managers
A leadership development programme for managers who want to bring out the best in their people.
Being a great manager isn’t just about knowing how to run a department. It’s about knowing how to lead people.
Your managers have a direct influence on employee engagement, team performance, staff retention and the everyday experience of working in your business.
Managing people is one of the most demanding aspects of any leadership role. Even experienced managers can struggle when they haven’t been equipped with the right skills.
The Essential People Skills Programme, delivered by Una Crilly of Positive Impact, is a practical, engaging leadership development experience designed to help managers build the confidence, emotional intelligence and coaching skills they need to create thriving teams.
Whether you are developing newly appointed supervisors, strengthening your existing management team or investing in future leaders, this programme helps turn everyday managers into more effective, people-focused leaders.
“Our leadership team learned to be better and more engaged
leaders and this has led to a happier and more productive work environment“
“We used Una for emotional intelligence, goal setting, coaching and self development with the senior members of our management team over the past few months. We have found the courses to be so engaging and informative and our team have implemented so many of the skills in our organisation with such positive results.
I would say our leadership team learned to be better and more engaged leaders and this has led to a happier and more productive work environment.
We look forward to working with Una on further education initiatives in the future”
David Fitzgerald, General Manager, Fitzgeralds Woodlands House Hotel
Is your business experiencing these challenges?
✔Managers constantly firefighting:
Caught up in daily operations, with little time to develop or support their people.
✔ Difficult conversations being avoided:
Performance issues, misunderstandings and frustrations left unresolved.
✔Inconsistent team motivation:
Managers struggling to engage, motivate and bring out the best in different personalities.
✔Pressure on retention and culture:
The need to create an environment where people feel valued, supported and motivated to stay.
If any of these challenges sound familiar, investing in your managers’ people skills can help address them at the source.
The opportunity: move beyond managing tasks and begin developing managers who can lead people, build capability and create a more positive and productive working environment.
The programme: Two days that can transform how your managers lead
A practical, two-day leadership development programme, delivered in-house for your management team.
The Essential People Skills Programme combines emotional intelligence, self-awareness, resilience and performance coaching to give managers the tools to lead more effectively.
Emotional Intelligence at Work
Lead yourself. Understand others. Create stronger connections.
Develop the self-awareness, empathy and behavioural flexibility to communicate effectively, build trust and lead confidently under pressure.
What your managers will learn
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Develop emotional intelligence, self-awareness and empathy to improve communication and influence.
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Adapt their leadership style to different personalities and workplace situations.
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Build resilience and apply practical wellbeing and stress management strategies.
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Have more effective one-to-one conversations and make more intentional leadership choices.
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Respond constructively to challenging situations and strengthen relationships within their teams.
THE BUSINESS BENEFIT
Managers who are more self-aware, adaptable and empathetic can build stronger working relationships, manage pressure more effectively and contribute to a healthier team environment.
Performance Coaching Skills for Managers
Empower your people. Unlock potential. Drive performance.
Equip managers to move beyond simply telling people what to do and develop the skills to coach, motivate and empower their teams.
What your managers will learn
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Delegate effectively and manage time to focus on higher-value leadership activities.
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Motivate team members using practical coaching-based approaches.
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Use active listening to understand what employees need to perform and develop.
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Apply the GROW coaching model to build confidence, capability and accountability.
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Set clear, meaningful goals that support individual and team performance.
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Embed coaching habits that encourage continuous learning and improvement.
THE BUSINESS BENEFIT
Managers develop the skills to empower their teams, encourage ownership and build capability, creating more opportunities for employees to grow and managers to focus on leading.
Your line managers are the link between your business strategy and the people who deliver it every day.
When managers develop their people skills, the benefits can extend throughout the organisation.
More engaged and motivated teams
Managers better equipped to understand, support and motivate individual team members.
Stronger communication and relationships
“we are talking coaching everyday now!”
“It was a great experience and really great day(s) for the three of us from the Camden Court Hotel, thank you Una, you are truly inspiring, would recommend this as either a refresher for HR professionals or a new skill workshop for HOD’s & above and any other level supervisory roles, many thanks again! We are talking coaching everyday now!”
Simon Buckley, Head of HR, Camden Court Hotel
“As a team we can now self-regulate these emotions, so they don’t have a negative impact on our team and furthermore guest experience.”
“The emotional Intelligence programme has transformed the way in which our leaders deal with their teams on a day-to-day basis. As a team we can now selfregulate these emotions, so they don’t have a negative impact on our team and furthermore guest experience.
